Key Responsibilities:

1. Customer Service & Guest Interaction

• Greeting and welcoming guests in a friendly and professional manner
• Responding to guest inquiries, providing information, and resolving issues
• Ensuring guests’ needs are met in a timely and efficient manner
• Upselling services and amenities (e.g., spa treatments, room upgrades)

2. Food & Beverage Service

• Taking orders and delivering food and drinks to customers
• Setting up tables, clearing dishes, and maintaining cleanliness in dining areas
• Assisting chefs or kitchen staff in food preparation and plating when necessary
• Ensuring guests' dietary requirements and preferences are met

3. Room Service & Housekeeping (if applicable)

• Making up guest rooms, changing linens, and cleaning bathrooms
• Restocking amenities (e.g., towels, toiletries, coffee supplies)
• Ensuring rooms are tidy and presentable according to standards
• Responding to guest requests for additional items or services

4. Front Desk & Administrative Tasks

• Checking guests in and out, processing payments, and managing reservations
• Handling phone calls, emails, and online booking inquiries
• Managing guest accounts and issuing room keys
• Coordinating with other departments (housekeeping, maintenance, kitchen)

5. Event & Banquet Support (if applicable)

• Assisting in the setup and breakdown of events, meetings, or conferences
• Setting up tables, chairs, and event equipment according to specifications
• Providing support during events (serving food, ensuring guest satisfaction)

Requirements:

Essential:

• Excellent communication and interpersonal skills
• Ability to provide exceptional customer service and resolve conflicts
• Basic knowledge of hospitality operations (front desk, restaurant, room service)
• Ability to work well under pressure and in a team-oriented environment
• Flexible schedule to accommodate shifts, weekends, and holidays

Desirable/Preferred:

• Previous experience in a hospitality or customer service role
• Knowledge of reservation systems (e.g., Opera, Micros)
• Food safety or barista certification (if applicable)
• Ability to speak multiple languages (for international guests)
• First Aid or CPR certification (especially for large events or high-volume settings)