Key Responsibilities:

1. Technical Support & Troubleshooting

• Providing IT support for hardware, software, and network issues
• Diagnosing and resolving technical problems for users
• Installing and configuring computer systems, applications, and peripherals

2. Network & System Administration

• Managing and maintaining company servers, databases, and cloud systems
• Setting up and monitoring cybersecurity measures to prevent threats
• Ensuring network connectivity and troubleshooting outages

3. Software & Hardware Maintenance

• Installing and updating operating systems and software applications
• Repairing or replacing faulty hardware components
• Managing IT inventory and procurement of new equipment

4. Cybersecurity & Data Protection

• Implementing security policies to protect sensitive data
• Monitoring systems for cyber threats and responding to incidents
• Ensuring compliance with data protection regulations (e.g., GDPR, HIPAA)

5. IT Project Management & Innovation

• Assisting in the development and implementation of new IT solutions
• Automating workflows and optimizing IT processes
• Collaborating with different departments to enhance digital operations

Requirements:

Essential:

• Strong knowledge of IT systems, networks, and troubleshooting
• Familiarity with operating systems (Windows, macOS, Linux)
• Experience with cybersecurity principles and best practices
• Good problem-solving and communication skills

Desirable/Preferred:

• Degree or certification in IT, Computer Science, or related field
• Experience with cloud computing (AWS, Azure, Google Cloud)
• Knowledge of programming or scripting (Python, PowerShell, etc.)
• IT certifications (e.g., CompTIA A+, CCNA, Microsoft, ITIL)